Frequently Asked Questions
Mobile Attic Portable Self Storage
frequently asked questions
What type of lock should I use?
We recommend a 2 ¾” (70mm) Disc Lock. Locks can be purchased from Mobile Attic or at your local home improvement store.
How do I control humidity inside my container?
Our units are built with reflective tops to deflect the heat and have air vents so air circulates so they are built to take excellent care of your belonging but for extra protection, you can use any moisture absorber product such as Damp Rid to help control humidity in your Container. These products can be found at your local home improvement store or through Mobile Attic.
Can I put a car in a Mobile Attic Container?
Hazardous Materials such as toxic chemicals, gas, liquids, substance, material or waste, lawn mowers, motorized vehicles and illegal items cannot be placed in a Mobile Attic Container.
We also recommend that heirlooms, irreplaceable artifacts, deeds, legal notices, forms of currency and items that are not your personal property are not placed in the Container. Refer to your rental agreement for additional restrictions on what cannot be stored in the Container. HUMAN OR ANIMAL HABITATION IS ALSO SPECIFICALLY PROHIBITED.
Can I access my Mobile Attic Container?
“Absolutely! You may access your Mobile Attic Container as often as needed with no additional charges. Before accessing your Container, you’ll need to schedule the visit with our Service Center with ample notice (usually 24-48 hours). Container access can be scheduled through Chat or by calling our Service team.
What if I can't open my container door?
If you’re having trouble opening your container door, items may have shifted during transit. You can reach out to our Customer Care Team who can assist you and give you suggestions on techniques to get the door open.
Is there a weight limit?
The maximum weight limit for our containers are: 12’ Container = 4,700 lbs, 16’ Container = 4,200 lbs, and 20′ Container = 3700 lbs.
Customers do not have to calculate their content’s weight, so the weight limits should be used as a guideline when packing the container. If you’re concerned that you may be approaching the maximum weight, pick out your heaviest items and look for comparable items online. Most retail websites will list the weight of their items. The total weight of your heaviest items shouldn’t exceed 75% of the total allowed weight. Heavy items to consider are appliances, sofas, large entertainment centers, bookcases, bedroom chests, safes, exercise equipment, pianos and pool tables.
Does Mobile Attic offer contents protection coverage options or coverage for damage to the container? How much are those options and what is covered?
Please call our Customer Care Team for information or you can find that information out on our reservation form.
How is a Mobile Attic container moved?
The Mobile Attic delivery truck is equipped with a vertical hydraulic lift system, designed to reduce shifting of your contents. It securely transports the Mobile Attic container to and from your location.
Are Mobile Attic containers waterproof?
Mobile Attic containers are weather-resistant. The container is designed to protect your items against typical weather conditions such as falling rain and snow.
Are there eyelets of tie downs in the Mobile Attic containers?
All of our containers have e-track slots. Straps can be rented from Mobile Attic or you can use your own.
What is the wind resistance of a Mobile Attic container?
Mobile Attic containers have been determined to withstand wind velocities of up to 110 mph winds when fully loaded, depending on weather conditions and container placement.
What are your containers made from?
Mobile Attic containers are made of a steel frame with specially designed, aluminum skin panels, and a galvanized roof. Mobile Attic containers do not allow sunlight inside of the container which could cause fading and increased humidity. There is a light-weight steel swing door and e-track on the interior walls for you to tie down your belongings for transit .
How do I know how much storage space I will need?
Our 8×8′ units typically hold around 1-2 rooms of furniture and belongings (appx. 800 sq ft of livng space), our 8×16′ holds around 3-4 total rooms (appx. 1500 sq ft of living space), and our 8×19′ holds around 4-5 total rooms (appx. 2000 sq ft of living space). These estimates are based on past customer testimonies and are not a guarantee that you will fit that exact amount into our units.
Are the containers cleaned between uses?
Our containers are inspected and cleaned prior to delivery by our dedicated service technicians.
How does the latch work?
All of the latches on our units are sliding latches. Slide all the way to the left to open, and then slide all the way to the right to close.
How do I put my lock on the container?
You will see two holes that you can slide your lock through on the latch; make sure the latch is slid all the way to the right in the closed position and place your lock through either of the holes.